(Last modified: 28 September, 2023)
Thank you for visiting Our electronic shop https://delangliavandeniu.lt/ (hereinafter – „E-shop“).
Please read these Terms of Use before using the Website, using any of its features or placing any purchase requests. These Terms of Use together with our Privacy policy (collectively “Terms”) govern your access and use of our website.
If You have not read and/or understood the provisions of these Terms, we recommend that you stop using the Website and refrain from making any purchases via the E-shop.
GENERAL PROVISION
These Terms determine the use of this E-shop conditions and are considered a legally enforceable contract between UAB Rainė, legal entity code 304456342, VAT taxpayer code LT100011074713, registered office address: Gedimino st. 45-7, LT-44239 Kaunas, Lithuania (hereinafter – „The Seller“ or ”We“) and you (hereinafter – „You“ or „Customer“) due to E-shop purchase of goods sold (hereinafter – „Goods“). The Terms determine the rights and responsibilities of the Customer and the Seller, the conditions for purchasing and paying for the Goods, the procedure for returning the Goods, the responsibilities of the parties and others with e-store provisions related to the use of the store.
You have the right to purchase the Goods only if you can enter into a binding contract with the Seller under applicable law, and only if you comply with these Terms and applicable laws. If you are under the age of 16, you may only acquire Goods with the explicit consent of your parents or other legal representatives. Through the act of making a purchase, you affirm that you are at least 16 years of age or older, or that you have obtained the consent of your parents or other legal representatives.
We reserve the right to change (add, delete and/or modify) this Terms of Use at any time. We will post any Terms of Use changes on this page and, if the changes are significant, we will provide a more prominent notice or in other ways.
We have the right to cease (desist) E-shop operations at any time. Such termination will not impact the existing contractual relationships in force at the time.
PURCHASE OF GOODS
The purchase-sale contract is deemed established the moment you select the Goods or quantity of Goods, provide the necessary delivery details, along with other requisite information, and make the payment for the Goods.
The purchase-sale contract is concluded for each order of the Costumer.
We initiate the preparation of your Goods only upon receipt of payment confirmation.
If the Customer anticipates that they will not be able to accept delivery of the Goods themselves, they should provide the details of the individual who will be responsible for accepting the Goods when completing the delivery information for the order.
PRICE OF GOODS
The prices of the Goods are denoted in euros, and they include the Value Added Tax (VAT).
The price of the Goods does not include the fee for the delivery of the Good, unless the E-shop specifies otherwise at the time of purchase.
For deliveries abroad, the delivery price does not include customs duties or equivalent charges. The customer is responsible for settling the customs fees upon the arrival of the goods at the customs office of the respective country.
EXCHANGE OR REFUND OF GOODS
Cancellation of the contract within 14 (fourteen) days.
If you make a purchase on the E-shop as user (i.e. an individual who is purchasing for personal, non-commercial purposes, and not for business, trade, craft, or professional activities), you have the right to return any purchased Goods within 14 (fourteen) calendar days from the day of receipt. You may exercise this right without providing a specific reason, in accordance with your legal entitlement to withdraw from a distance contract, as stipulated by the laws of Lithuania and the European Union.
If you choose to cancel the contract and return the Goods, please ensure that the Goods are packaged in their original Goods packaging and shipment materials, accompanied by the relevant Goods documents, including any provided warranty card. When submitting a return, it is essential to include either the original invoice that the Costumer received with the shipment, in case all items listed on the invoice are being returned, or a copy of the invoice if only a portion of the Goods from the invoice is being returned. Additionally, a duly completed and signed notice of withdrawal from the purchase-sale contract must be included with the return package.
The Customer is responsible for ensuring the correct assembly and secure packaging of the returned Goods. Please note that if the goods are not complete and/or are inadequately packed, the Seller will be unable to accept the returned items.
Furthermore, it's important to understand that goods cannot be returned if they have been used, damaged, or have lost their original marketable condition.
In order to exercise this right, you must notify us by email info@raine.lt no later than 14 (fourteen) calendar days from the date of receiving the Goods.
If you choose to cancel from the contract, you must immediately and in any case, but not later than within 14 (fourteen) calendar days from the date of notifying us of the return, dispatch the Goods back to Us. You will be provided with the shipping address when you contact the aforementioned email address. The deadline will be considered met if you ship the Goods before the expiration of the 14 (fourteen) day timeframe. It is important to note that you are responsible for covering the costs associated with returning the Goods.
If you choose to cancel the contract, we undertake to refund the price you paid for the Goods and its delivery to your specified bank account. This refund will be processed no later than within 14 (fourteen) calendar days from the day you inform Us of the return, but it will only occur after We have received the returned Goods. However, it may be processed earlier if we, at our discretion, decide not to await the returned Goods.
Customers who purchase Goods for purposes other than personal consumption do not possess the right to cancel from the contract, unless there is an explicit, written agreement with the Seller stating otherwise.
INAPPOPRIATE QUALITY GOODS
If the Goods you purchased from our E-shop is of inadequate quality, you have certain rights and options available to you for resolution. We are committed to ensuring your satisfaction and addressing any issues related to product quality.
We are dedicated to resolving quality-related concerns in compliance with legal requirements.
In the event that you receive a defective or inappropriate quality Goods, it is essential to understand your rights as a Consumer. Your rights:
Defect Rectification: You have the right to request that the defect in the Goods be rectified by the Seller.
Product Replacement: alternatively, you may choose to have the defective Goods replaced with a Goods that is free from defects and conforms to the expected quality standards.
Price Reduction: if You opt to retain the defective Goods despite its defects, You have the right to negotiate a price reduction. The reduction in price should reflect the diminished value of the Goods due to the identified defect.
Return and Refund: if none of the above options align with your preferences, You have the right to return the defective Goods, and We will refund the full amount you paid for it.
It's important to note that for books, the presence of minor defects resulting from transportation, packaging, or storage should not be misconstrued as indicative of low quality. These minor imperfections are commonly encountered in books sold by ordinary bookstores and do not substantially affect the overall quality of the reading material.
In the event that you believe the Goods you have procured is of inadequate quality and you have identified specific defects, it is imperative that you promptly notify us via email at info@raine.lt. our notification should encompass the following particulars:
A comprehensive description of when and where the defect was observed.
Inclusion of photographic evidence displaying the identified defect in the Goods.
Any additional pertinent information that aids in identifying and understanding the nature of the defect.
DELIVERY OF GOODS
The delivery of Goods is typically arranged with the cost borne by the Customer. However, there may be exceptional circumstances, as determined by the Seller, where the Seller covers the delivery expenses.
The precise delivery cost depends on the price and weight of the ordered items. Therefore, the final delivery cost will be calculated after the order is placed.
Customers have the option to request additional delivery services, such as doorstep delivery, separately before finalizing their purchase of the Goods. The customer is responsible for covering the associated costs of these delivery services. However, in specific situations outlined by the Seller, the Seller may choose to absorb the expense of these delivery services.
Typically, Goods are delivered to the address provided by the Costumer within 3-5 working days after payment is received for the Goods and their transportation, assuming the Goods are in the Seller's warehouses. The Seller cannot guarantee that Goods will always be delivered within the specified timeframe, especially if the ordered Goods are not in the Seller's warehouses.
The precise delivery date will be communicated to the Costumer by the Seller via email to the address provided by the Costumer during registration. Consequently, the Costumer, upon entering into the purchase-sale agreement, commits to checking this email inbox daily until receiving a notification regarding the delivery of Goods.
During the delivery of the shipment, the Costumer or their representative must inspect the condition of the shipment's packaging, the quantity, quality, and assortment of the goods, together with the transportation company's representative. If damage to the shipment's packaging is observed but no discrepancies in the quantity, quality, or assortment of the Goods are found, the Costumer or their representative must note the damage to the shipment's packaging in the transportation company's data logger or on the paper delivery confirmation.
If there are discrepancies in the quantity, quality, or assortment of the Goods, the Costumer or the Costumer's representative should refrain from accepting the shipment. In such instances, the transport company's representative, in collaboration with the Costumer or the Costumer’s representative, is required to complete a dedicated shipment inspection report. This report should comprehensively document any observed violations or irregularities.
Upon acceptance of the shipment by the Costumer or their representative, and after signing the transportation company's data logger or the paper delivery confirmation while noting the damage to the shipment's packaging, it is considered that the Goods were delivered in damaged packaging. However, the quantity, quality, and assortment of the Goods meet the terms of the purchase-sale agreement, and any additional services specified in the data logger or paper delivery confirmation have been properly performed.
If the Costumer or their representative accepts the shipment and signs the transportation company's data logger or the paper delivery confirmation without comments, it is considered that the Goods were delivered in undamaged packaging, and the quantity, quality, and assortment of the Goods meet the terms of the purchase-sale agreement, and any additional services specified in the data logger or paper delivery confirmation have been properly performed.
Upon the delivery of the Goods to the address designated by the Costumer, the Goods shall be deemed as successfully delivered to the Costumer, irrespective of whether they are received by the Costumer or Costumer’s representative present at the specified address. In the event that the Goods are not delivered on the scheduled delivery date, it is the responsibility of the Costumer to promptly notify the Seller, no later than the day following the originally planned delivery date. Failure to do so will result in the forfeiture of the Costumer's right to file any claims against the Seller in connection with non-delivery or delayed delivery of the goods.
INTELLECTUAL PROPERTY
In the context of these Terms, the term "intellectual property rights" encompasses an array of legally recognized rights, including, but not limited to, trademarks, copyrights, domain names, database rights, design rights, patents, and all other forms of intellectual property rights, whether they are registered or unregistered, collectively referred to hereinafter as "Intellectual Property."
It is imperative to recognize that all instances of Intellectual Property exhibited on the Website or provided to You in any other medium are subject to legal protection. You are strictly prohibited from engaging in any acts of replication, adaptation, or distribution of any Intellectual Property or any other content received from us or encountered on the Website, for any purpose whatsoever, unless you have procured our explicit written authorization. It is essential to underscore that the utilization of our content for commercial purposes is expressly forbidden, unless you have secured our explicit written consent.
The entirety of intellectual property, inclusive of, but not limited to, each individual component thereof, such as text, photographs, illustrations, and all materials presented on the E-shop website or delivered to you through any alternative means, is the exclusive property of ours, unless third-party trademarks, service marks, or other materials are employed by us. It is of paramount importance to acknowledge that no such intellectual property may be employed without obtaining prior written consent from us or the third party that rightfully owns said intellectual property.
RESPONSIBILITY
The Seller's responsibility for the quality and delivery of Goods is determined by applicable laws and regulations.
The Costumer is fully responsible for the accuracy of the personal data provided. If the Costumer does not provide accurate personal data in the registration form, the Seller is not liable for any resulting consequences and reserves the right to demand compensation for any direct losses incurred.
If a third party uses your payment information to make purchases through the online store, the Seller considers this individual as the Costumer.
We are not responsible for any disruptions in internet connectivity or email services that are beyond our control, which may result in the non-receipt of informational or confirmation emails from us. The Costumer and Seller agree that the presence of a notification intended for the Costumer and a copy of the email in the Seller's server is sufficient evidence of the transmission of any information to the Costumer.
GOVERNING LAW AND DISPUTES
These Terms, as well as the relationship between the parties under these Terms, shall be governed by and construed in accordance with the laws of the Republic of Lithuania.
If You have any complaints related to the Website, including issues regarding fees, refunds, the quality of our services, or any aspect of its use, We kindly request that you first reach out to Us via email at info@raine.lt. By agreeing to these Terms, you explicitly commit to refrain from seeking refunds through your bank or credit card operator without first contacting us and affording us the opportunity to address and resolve any concerns you may have.
In the event that an informal resolution of a dispute proves unattainable, we both agree, under the Terms of this legally binding agreement, to adjudicate any claims, disputes, or controversies arising from or associated with these Terms in accordance with the laws of the Republic of Lithuania. Any disagreements or disputes arising out of these Terms shall be exclusively settled by the competent courts of the Republic of Lithuania. However, please be aware that we retain the right to initiate legal proceedings against you for breaches of these Terms in your country of residence or any other relevant jurisdiction.
If we are unable to reach an amicable settlement with You or if you have any other complaints about our goods or services, You may:
submit a request or complaint regarding your purchase to State Consumer Rights Protection Authority (SCRPA) of Lithuanian Republic (address Vilniaus g. 25, 01402 Vilnius, Lithuania, email: tarnyba@vvtat.lt, telephone 8 5 262 67 51, website www.vvtat.lt) or you can also contact any territorial division of the SCRPA; or
fill out a request / complaint form on the EGS platform at http://ec.europa.eu/odr; or
appeal to court of the Republic of Lithuania (according to the headquarters of the Company); or
submit a complaint to your local consumer protection authority or national court if consumers laws of User place of residence provides such a right for consumers regardless of the rules provided in these Terms.
MISCELLANEOUS
These Terms are established in accordance with the laws of the Republic of Lithuania.
The Consumer and the Seller hereby mutually agree that all information presented on this E-shop website, including but not limited to these Terms, details about the Seller, the Goods offered, the Consumer's rights to cancel a purchase, and the procedures for executing the sales contract, shall be deemed to be provided to the Consumer in written form.
Correspondence pertaining to the Goods and these Terms shall be conveyed via E-mail. Such correspondence shall be directed to the Seller at the email address specified in the contact details or to the Consumer at the email address provided during the purchase of the Goods.
In the event that any provision within these Terms is rendered entirely or partially invalid, it shall not affect the validity of the remaining provisions herein.
CONTACT INFORMATION
You can contact us via E-mail at info@raine.lt.